Free Your Mind Group Coaching
Terms and Conditions
These terms and conditions are effective as of February 15, 2023.
We reserve the right to change or update these Terms, or any other of our policies or practices, at any time, and will notify users by posting such changed or updated Terms on this page. Any changes or updates will be effective immediately upon posting to www.changinglenses.ca. Your continued use of the Services constitutes your agreement to abide by the Terms as changed. Under certain circumstances we may also elect to notify you of changes or updates to our Terms by additional means, such as messages within the Services or via email.
Our contact email address for purposes of these Terms is firstname.lastname@example.org. All correspondence to Changing Lenses and Rosie Yeung including any queries you may have regarding your use of the Services or these Terms should be sent to this contact email address.
Coaching Approach and Relationship
Coaching is a process that inspires you to maximize your personal and professional potential. I use a coaching-mentoring -training approach, which is not in any way to be construed as psychotherapy, legal counsel, or medical advice. It is a collaborative process that amplifies and accelerates self-discovery and promotes clarity, and is designed to facilitate the development of your personal, professional or business goals.
The coaching relationship is designed by both of us and will evolve through ongoing feedback and growth of your career or personal strategy. I am committed to the journey, but ultimately you are solely responsible for making your own decisions, choices, actions, and results throughout the process. Accordingly, you agree that I, as the Coach, am not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any coaching services provided.
To maximize the effectiveness of coaching, you should make participating in coaching a high priority, and commit to creating the time and energy to fully engage in each session. You can expect me to be honest and direct, ask straightforward questions, and offer challenges to help you keep moving forward.
I respect and protect your privacy and confidentiality at all times. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege.
Testimonies, stories and feedback given during our coaching sessions may be anonymized and shared for advocacy, educational and promotional purposes.
Group Member Interactions
In all interactions and communications with Rosie Yeung and other Changing Lenses coaching clients, whether 1-on-1 or in a group, clients will adhere to the following principles:
Honor that this is a SAFE and WELCOMING space. We commit to maintaining a safe and inclusive environment for open and vulnerable sharing. Agreeing to honour these principles is one way we do that.
Commit to respect, positivity and kindness. Treat each other with respect and kindness. Provide encouragement and constructive feedback using supportive and uplifting words. There are no dumb questions. We are all here to learn and grow together.
Respect everyone's privacy. Being part of this Program requires mutual trust. Authentic, expressive discussions make groups great, but may also be sensitive and private. What's shared in the group must stay in the group.
No hate speech or bullying. Bullying and degrading comments of any kind are NOT allowed. Do not use derogatory terms, even if quoting someone else.
Any client who violates any of these principles may be removed from the Program at the sole discretion of Rosie Yeung. No refunds will be provided.
Your Self-Care and Wellness Journey
During this Program, you will be guided to reflect on and discuss personal experiences and memories which may or may not trigger painful emotions. To enroll in this Program you must be able to tolerate the consumption of training content as well as interactions with fellow participants in group discussions. It is your responsibility to assess your readiness and wellbeing throughout the Program. We recommend that you have a support system in place during the Program, e.g. trusted family and friends, journalling, yoga, psychotherapist/psychologist, etc.
If you need to withdraw from the Program for medical reasons, you will receive a financial credit for unspent fees in proportion to the number of group sessions remaining. For example, if you withdraw for medical reasons after the 5th session has passed, you will be credited with 3/8 of your total fees paid (calculated as 3 remaining sessions out of 8 total sessions). You may apply this credit towards future Changing Lenses Services to be agreed with Rosie Yeung at the time of withdrawal, such as 1-on-1 coaching, webinars, or future Free Your Mind programs.
Success not Guaranteed
By accepting the terms of this Agreement, you agree and understand that I guarantee no specific results. You accept full responsibility for your own success, and acknowledge that everyone's success results may look different, and are dependent on factors such as drive, dedication, and motivation. Any examples of outcomes or testimonials are not meant as a promise or guarantee of your own results or success.
Fees and Payments
Fees. The amount of fees for any Services will be made available at the time of purchase. You may pay for access to the Services in full at the time of your purchase or pursuant to any installment payment plan that we make available.
Installment Payment Plans. If you select an installment payment plan, you hereby grant us permission to automatically charge the applicable fee to your designated payment method at the beginning of each applicable payment period until all payments have been completed, all subject to the terms made available via the Services at the time of your purchase. If you select an installment payment plan, you agree to keep your designated payment method information, including all billing information, current, complete and accurate while any aspect of the payment plan remains outstanding.
Fee increases and changes. We may at any time and from time to time, in our sole discretion, change the fees and charges in relation to any of the Services.
Valid Payment Methods. Only valid payment methods acceptable to us, or my designated payment processors, may be used to purchase access to the Services. By submitting your order to purchase access to the Services, you represent and warrant that you are authorized to use your designated payment method and authorize us, or my designated payment processors, to charge your purchase to that method. If your payment method cannot be verified or is invalid, your order may be suspended or cancelled automatically. You must resolve any problem we, or our designated payment processors, encounter in order to proceed with your order.
No Refunds or Cancellations. Full payment is 100% due at the time of enrollment and is required to guarantee your spot in the program. Since your payment reserves your spot, refunds are not available as of 15 business days prior to the start date and thereafter. If you request cancellation of your reserved spot 16 or more business days before the start date, the full payment amount will be refunded, minus a $250 USD admin fee.
Failure to Pay. A failure to pay any amount related to any of the Services may result in the immediate suspension or termination of all Services. Upon suspension or termination, you will no longer be able to access your account and any Services. To maintain access to your account and all corresponding Services, your account and payments must be current and in good standing for all programs and Services for which you have registered. If your account is suspended or terminated for a failure to pay, you will not receive any refund except at our sole discretion and any scheduled automatic renewals will not occur.
Errors in Charges. In the event of an error that results in an incorrect charge, we reserve the right to correct such errors and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any erroneous amount charged. In addition, we may, in lieu of a refund as provided in this paragraph, opt to provide you with a service credit, with a value equal to the amount incorrectly charged to your payment method.
Taxes. You are responsible for any applicable sales or use tax, duties, or other governmental taxes or fees payable in connection with your purchase. If you do not pay such sales or other tax or fee on a transaction, you will be responsible for such taxes or fees in the event that they are later determined to be payable on such sale, and we reserve the right to collect such taxes or other fees from you at any time.
Rosie Yeung is an independent member of the PQ Coach program, and not an employee, agent or representative of Positive Intelligence, LLC. The Program offered herein is independently owned and operated by Changing Lenses, and is not affiliated with or endorsed or sponsored by Positive Intelligence, LLC.
PROGRAM CONTENT AND MATERIAL DO NOT CONSTITUTE MEDICAL OR MENTAL HEALTH ADVICE AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL CARE, DIAGNOSIS OR TREATMENT OF ANY MEDICAL OR MENTAL HEALTH CONDITION.
Policies and Terms and Conditions Incorporated by Reference
Positive Intelligence Terms and Conditions: https://www.positiveintelligence.com/terms-conditions/
By registering and paying for this program, you are indicating your understanding and agreement to each of the terms above.
Clients who violate any of these terms and conditions may be removed from the Program at the sole discretion of Rosie Yeung, without entitlement to any refund of fees paid.